These are challenging times, and they affect every aspect of our lives...including business. Here at Venus Visuals, very specific items (listed below) are being affected in particular. Our manufacturer is partnering with backup facilities to help us manage order volume, and we're routing orders to wherever they can be fulfilled most efficiently.
With social distancing, shelter-at-home measures in place, and people returning to e-commerce, we're experiencing an increase in orders and delays are being felt industry-wide.
Our team is determined to keep doing our best to catch up with the order volume. Our manufacturer has been increasing capacity, looking for more backup facilities, carefully resuming hiring, and investing in fulfillment equipment. We appreciate that you're hanging in there with us.
These are rough estimates for how long it will take for the items below to ship. If you do not see the item you are purchasing listed below, it is safe to assume our normal shipping applies (2-6 business days). We thank you for exercising patience and choosing to shop with us despite the delays.
Mugs: 10-13 business days
Pillows: 3-6 business days
Clothing: 10-13 business days
Mobile: 3-6 business days
Backbacks/Bags/Sleeves: 3-6 business days
Incense Burners: 1-2 weeks (Normal 3-5 day shipping will resume after 5/20)
Tea Sets: 1-2 weeks (Normal 3-5 day shipping will resume after 5/20)